When you run a pharmacy, you have a great deal to keep up with on a regular basis. You have to keep up with all the calls and you have to serve customers who come into the store. It can get crazy sometimes. What you need is a phone response system that will help you to answer all of the calls that are coming in. Do not worry, it will not take away the personal touch.
Interactive Voice Response
Interactive voice response is something you are probably familiar with. When you call a customer service center at any time, you get a voice response system that offers you options to enter so you can get to the right information. You get this with just about any company you call these days. You rarely get a live person on the line.
The ivr systems for pharmacies are similar. This is a system that answers the phone for you and offers the caller some options, only one of which is to speak to a live person. The rest will cover things like refills, store information, and simple answers to questions.
This sort of system saves you time in a lot of ways. You will no longer have to answer every single call that comes in. You have to admit, a lot of them are for refills and the system will separate those calls from the ones that are requesting to speak to the pharmacist. This allows you to pay attention to more important matters.
Running the Pharmacy
You will have to have a pharmacy management system in place to run the IVR system. With the right software, you can run the pharmacy smoothly and get things done in a more productive manner. Soon, you will be set up with all the right tools to run the pharmacy in the most efficient manner possible.